Yulbike is a product of Solutions Yul inc. registered in the Quebec business register. number NEQ 1172633522
Prices are subject to change. All prices are subject to change. All prices listed on the site are exclusive of taxes. At checkout, provincial and federal taxes are added to the shopping cart amount. All prices are in Canadian dollars and all major credit cards are accepted.
Information. Yulbike makes every effort to ensure that the information, visuals, prices and availability of products are as accurate as possible. Yulbike reserves the right to make any changes deemed necessary in the course of its business, including but not limited to prices, product information, quantities and availability.
Delivery date and time. Yulbike has completed its pre-order phase. Yulbike currently has bikes in stock. The delivery is done in less than 7 working days.
Shipping and delivery. Yulbike can ship anywhere there is a notable shipping service (i.e. UPS Ground, FedEx, DHL, etc.). Yulbike will not provide information on international customs and taxes. Buyer is responsible for researching additional charges for customs and international shipping. The buyer is subject to these additional shipping charges. The risk of loss of the goods is transferred to the buyer as soon as the goods leave the warehouse of Yulbike. The delivery date provided by the seller, whether verbally or in writing, is in good faith. Seller shall use commercially reasonable efforts to fulfill Buyer's orders within the time specified, but in no event shall Seller be liable for damages related to failure to meet any such deadline, including but not limited to direct or consequential damages arising therefrom.
Force Majeure. Seller shall in no event be liable for any delay in delivery of, or failure to deliver, goods due to causes beyond its control. This includes, but is not limited to, acts of religion, acts of war or terrorism, strikes, enemy attacks, embargoes, non-delivery or late delivery of materials, parts and equipment or transportation delays. Delays caused by civil authorities, government regulations or orders, fire, lightning, acts of God or any other cause beyond the reasonable control of Seller are not the responsibility of Seller.
Assembly. If Buyer purchases goods that require assembly, Buyer shall, at its own expense, make all arrangements and provide all means necessary to properly install and operate the goods. Buyer shall assemble the goods in accordance with Seller's instructions or recommendations and shall indemnify Seller against all damages, demands, suits, causes of action, claims and expenses (including actual attorneys' fees and costs) arising directly or indirectly out of any error in the installation of the goods.
Use of Goods. Buyer is responsible for the use and maintenance of the goods in accordance with applicable laws relating to the product and/or as set forth in the manuals and instruction sheets provided by Seller.
Warranty. Yulbike assures that all new products are warranted to the purchaser against defects in workmanship, materials and/or workmanship for a period of (1) year from the date of delivery. The warranty period is calculated from the time of delivery. The original purchase receipt is required to establish proof of purchase and must be provided to Yulbike for all warranty claims. In addition, Yulbike will require the customer to complete a standard MANDATORY form for warranty claims. This will involve providing items such as photos and/or videos to assist Yulbike and its sales staff in diagnosing damage with the product.
This warranty is not intended to suggest or imply that the products cannot be broken or that they will last forever. It means that the product is covered subject to the terms of the warranty. This warranty is applicable only to the original purchaser of the product and is not transferable to subsequent owners or any other party. This warranty is void if the product is subjected to abuse, neglect, improper repair, improper maintenance, modification, accident or other abnormal, excessive or improper use and this at the sole discretion of Yulbike.
Yulbike will have no obligation under this limited warranty in the event the Product is damaged or destroyed as a result of any of the following events: use of a component on a non-Yulbike approved product; damage or destruction by violence; collision; theft; improper maintenance or handling of the Product; natural forces such as wind, lightning, hail, etc.; any deliberate or negligent act; penetration, or opening constituting the Bike.
Warranty Exclusions. This warranty does not cover:
- normal wear and tear
- damage or abuse, negligence, misuse or accident
- damage caused by stunts, jumping ramps, acrobatics, competitions, such as bicycle races, motocross races, or similar activities, or any activity that is not consistent with the intended use of the product
- damage resulting from improper charging of the battery or use of a charger not supplied by Yulbike
- installation of any parts, accessories, or electrical components not originally intended for the product. This includes all components deemed not to be part of the product delivered as is.
- All warranties are void if the product is used for purposes other than the normal intended use of the product. For commercial use, the warranty does not cover damage.
- Components or modifications made by independent repairers other than yulbike.
Warranty Procedure. Proof of purchase must be provided to receive warranty service. The purchaser must contact the Yulbike representative to discuss the problem with the product. The purchaser will be issued a Return Merchandise Authorization (RMA) number. Upon issuance of the RMA number, the purchaser is responsible for returning the component(s) to Yulbike in good condition. The purchaser is responsible for the cost of reshipping the defective component to Yulbike. After receipt and expertise of the defective component, Yulbike, according to the terms of the warranty, will undertake or not the repairs.
In the case where the component respects the conditions of guarantee, Yulbike commits itself to refunding the expenses incurred by the purchaser during the sending of the defective part (Refunding based on a standard mode of delivery). Yulbike will ensure the transport costs of the new repaired component.
Cancellation. The buyer has 10 days to cancel an order for a full refund. After the cancellation period, an administrative fee of $100+tx will be charged on the order refund.
Modification. Buyer has 10 days to modify an order at no additional charge. After the modification period, Buyer is subject to a minimum administrative fee of $100 at the discretion of the manufacturer. All changes are subject to availability. There is no guarantee that these modifications can be made without Yulbike's approval. To file a modification request, contact us: hello@yul.bike with your original order confirmation number.
Returns All products are guaranteed to perform as described upon arrival and for the warranty period. If there is a warranty repair request, it will be evaluated by Yulbike and new parts will be delivered upon approval of the request. Yulbike will accept the return of justified components. If there is a major defect with the product, contact Yulbike immediately. Yulbike will not accept any exchange or refund for a purchase you no longer want.